Términos y condiciones de la reserva
Bienvenido a Magic Experiences Perú. Al reservar y/o contratar nuestros servicios, usted acepta las siguientes condiciones:
1. Responsabilidad de los proveedores externos
Magic Experiences Perú actúa como intermediario entre el viajero y los proveedores de servicios (compañías aéreas, trenes, hoteles, empresas de transporte, etc.). Cada proveedor tiene sus propias políticas y condiciones, que deben respetarse.
2. Precios de los programas y servicios
- Todas las tarifas están expresadas en dólares estadounidenses y soles peruanos, y no incluyen el IVA del 18 % aplicable a los ciudadanos peruanos y a los residentes extranjeros en Perú (exento para los extranjeros no residentes).
- Las tarifas no son válidas durante días festivos, puentes o temporadas festivas, salvo que se indique lo contrario.
- Las tarifas de transporte están sujetas a cambios, y la disponibilidad se confirma en el momento de la reserva. Nuestro asesor le enviará la tarifa disponible por correo electrónico.
3. Reservas y pagos
- Para confirmar cualquier reserva es necesario abonar un depósito del 30 % del importe total, más los gastos bancarios aplicables.
- Las reservas solo se confirman tras la recepción de un bono de servicio o un correo electrónico de confirmación emitido por nuestra empresa.
- El saldo restante debe abonarse antes del inicio de los servicios, de acuerdo con los plazos establecidos.
- Los viajeros son responsables de facilitar los datos de llegada y salida, así como de acudir puntualmente a los puntos de encuentro designados.
- Los billetes son personales e intransferibles, sujetos a las políticas del proveedor.
- Los tours están sujetos a las condiciones meteorológicas y operativas, y se aplicarán los términos del proveedor.
- Las observaciones deben comunicarse en un plazo de 48 horas tras la emisión del bono. Transcurrido este plazo, se considerará que los servicios han sido aceptados.
- El impago del saldo restante en el plazo establecido permite a la empresa rescindir el contrato y aplicar las sanciones previstas en los artículos 1428 y 1430 del Código Civil peruano.
Formas de pago
- Aceptamos transferencias bancarias nacionales e internacionales, ingresos en efectivo, tarjetas de crédito o débito Visa o Mastercard, y plataformas como Western Union o MoneyGram.
- Todos los gastos bancarios, comisiones por transferencia o costes de intermediarios corren a cargo del cliente.
- Los pagos con tarjeta conllevan un recargo del 6 % en concepto de comisiones bancarias internacionales.
- Los pagos en divisas distintas del dólar estadounidense (USD) se convertirán utilizando nuestro tipo de cambio publicado en la fecha de la transacción.
- Por motivos de seguridad, es posible que solicitemos una copia del documento de identidad o pasaporte del titular de la tarjeta y que validemos la transacción antes de confirmar la reserva.
4. Cancelaciones y reembolsos
Las solicitudes de cancelación están sujetas a las políticas de cada proveedor. Los reembolsos, en su caso, se realizarán una vez deducidos los gastos administrativos y las comisiones bancarias.
5. Política de no presentación
Si no se presenta a una cita concertada sin previo aviso, perderá el derecho al servicio y no se le reembolsará el importe.
6. Modificaciones del servicio
En caso de que se produzcan cambios por parte de proveedores externos (vuelos, trenes, horarios, etc.), Magic Experiences Peru buscará la mejor alternativa disponible en beneficio del viajero. Si los cambios son imputables a la agencia, esta asumirá la responsabilidad correspondiente.
7. Fuerza mayor
Magic Experiences Perú no se hace responsable de las cancelaciones, retrasos o servicios no prestados debidos a causas de fuerza mayor, tales como huelgas, bloqueos, condiciones meteorológicas, desastres naturales o acontecimientos que escapan a nuestro control. La agencia ayudará al viajero a reprogramar los servicios afectados.
8. Salud y condiciones físicas
Algunas excursiones requieren una condición física específica (por ejemplo, el Camino del Inca o las rutas de senderismo a gran altitud). Los viajeros deben informar a la agencia de cualquier problema médico relevante. La agencia no se hace responsable de los problemas de salud no declarados.
9. Seguro de viaje
Se recomienda encarecidamente que todos los pasajeros cuenten con un seguro de viaje que cubra accidentes, emergencias médicas e imprevistos. Este no está incluido en el paquete, salvo que se indique expresamente lo contrario.
10. Equipaje
- Los pasajeros son responsables de su equipaje. Algunos servicios, como los trenes a Machu Picchu o las excursiones de senderismo, tienen restricciones estrictas de peso y volumen.
- Magic Experiences Peru no se hace responsable de la pérdida, el robo o los daños que pueda sufrir el equipaje. Recomendamos encarecidamente a los pasajeros que lleven consigo sus objetos de valor y tomen las precauciones necesarias.
11. Uso de los datos personales
Los datos de los pasajeros se utilizarán exclusivamente para fines relacionados con las reservas y los servicios contratados, de conformidad con la Ley de Protección de Datos Personales. Los datos no se compartirán con terceros sin autorización, salvo que lo exija la ley.
12. Uso de imágenes
Al contratar nuestros servicios, los pasajeros autorizan a Magic Experiences Peru a utilizar fotografías o material audiovisual de las actividades con fines promocionales, salvo que se solicite expresamente lo contrario.
13. Tiempos de respuesta
Magic Experiences Perú se compromete a responder a las solicitudes de cambios, reembolsos o reclamaciones en un plazo de 10 días hábiles.
14. Actualización de las condiciones
Magic Experiences Perú se reserva el derecho a modificar o actualizar estos Términos y condiciones en cualquier momento. Los clientes son responsables de consultarlos periódicamente en nuestra página web.
15. Responsabilidad y obligaciones
Magic Experiences Perú actúa como intermediario entre los pasajeros y los proveedores de servicios (compañías aéreas, hoteles, operadores de transporte, etc.) y no se hace responsable de los retrasos, cambios o cancelaciones debidos a condiciones meteorológicas, disposiciones gubernamentales, huelgas, problemas técnicos u otros casos de fuerza mayor.
La agencia garantiza los servicios confirmados según el itinerario, siempre que las condiciones externas lo permitan. En caso de situaciones imprevistas, prestaremos asistencia a los pasajeros y coordinaremos alternativas con los proveedores de acuerdo con sus políticas.
16. Recogidas y condiciones de participación
- La hora de recogida se indicará en el programa; los pasajeros deberán estar listos en el vestíbulo del hotel. Si no se llega a tiempo, se corre el riesgo de perder el transporte.
- Si un pasajero se encuentra en estado de embriaguez o bajo los efectos de sustancias, la empresa se reserva el derecho a cancelar el servicio sin derecho a reembolso.
17. Reservas y cancelaciones de hotel
- La empresa se reserva el derecho a sustituir los hoteles por otros de categoría similar, en función de la disponibilidad.
- Las cancelaciones realizadas en los 30 días previos a la fecha de llegada se considerarán «no show» y no darán derecho a reembolso.
- Las cancelaciones realizadas con más de 31 días de antelación podrán dar derecho a un reembolso de hasta el 50 %, dependiendo de las políticas del proveedor.
- En el caso de grupos de más de 6 personas, las cancelaciones realizadas en los 45 días previos a la fecha de llegada se considerarán «no show».
- Los cambios de fecha están sujetos a la disponibilidad del hotel y a las políticas del proveedor, y cualquier coste adicional correrá a cargo del pasajero.
- Los pasajeros deben realizar el check-out al cambiar de hotel; de no hacerlo, se incurrirá en cargos adicionales.
18. Reservas y cancelaciones de vuelos
- Los reembolsos de los vuelos nacionales están sujetos a las condiciones tarifarias de la aerolínea. Las tarifas estándar incluyen un equipaje de mano y una maleta facturada de 23 kg.
- Si los vuelos se reprograman por motivos operativos o meteorológicos, la aerolínea los volverá a reservar sin coste adicional, con la ayuda de su asesor de viajes.
- La reprogramación voluntaria por parte del pasajero está sujeta a la diferencia de tarifa, una penalización de 30 $ y una tasa de reemisión no reembolsable de 16 $.
- Las reservas de grupo se rigen por las políticas de la aerolínea. La nueva reserva debe solicitarse dentro del periodo de validez; de lo contrario, se considerará una «no presentación».
- En el caso de los vuelos internacionales, la agencia ofrece asistencia, pero no asume ninguna responsabilidad si no es posible realizar los cambios.
19. Entradas para Machu Picchu y el Camino del Inca
- Las entradas son personales, intransferibles y válidas únicamente para la fecha y hora seleccionadas.
- No se permiten cambios de nombre. El Departamento de Cultura de Cusco (DDC) emite y valida las entradas y no ofrece reembolsos, salvo en casos de fuerza mayor debidamente justificados.
- Los pasajeros deben cumplir con las normas del DDC, incluidos los horarios y los protocolos de seguridad.
- Magic Experiences Peru actúa únicamente como intermediario; la responsabilidad del uso de las entradas recae en el pasajero.
20. En relación con Peru Rail (Trenes Turísticos)
- Se admiten modificaciones hasta 48 horas antes del viaje. Se aplicará un recargo administrativo del 10 % por cambios de fecha dentro de la misma tarifa o de una tarifa inferior.
- Las oficinas permanecen cerradas los domingos y festivos, lo que puede retrasar la tramitación de los cambios.
- Le rogamos que nos comunique con antelación cualquier cambio o solicitud especial.
Política de cancelación y reembolso
- Cancelaciones con más de 70 días de antelación al servicio: penalización del 25 %.
- Cancelaciones entre 70 y 45 días antes del servicio: penalización del 50 %.
- Cancelaciones dentro de los 45 días o en caso de no presentarse: penalización del 100 %.
- Solo se permite volver a reservar dentro de los 45 días si no hay ningún saldo pendiente, el proveedor lo permite y no se produce ninguna diferencia de tarifa.
- Los reembolsos, cuando corresponda, se tramitarán en un plazo de entre 30 y 120 días hábiles, descontando los gastos de gestión (mínimo de 50 $ por persona) y los cargos bancarios o de la plataforma de pago.
Documentación necesaria
- Copia del pasaporte válido o del DNI (para los peruanos).
- Datos del vuelo (fechas, horarios, números).
- Datos de contacto actualizados.
- Para menores de edad: documento de identidad válido y autorización notarial para viajar, si procede.
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Condiciones especiales – Camino del Inca
- Se requiere buena forma física; ruta de 4 días y 42 km.
- Se recomienda realizar entrenamiento y preparación para la altitud.
- Notifique cualquier problema de salud. La agencia no se hace responsable de problemas médicos no declarados.
- Se recomienda encarecidamente contratar un seguro de viaje que cubra la evacuación a gran altitud.
- Los permisos son limitados y se garantizan tras el pago íntegro.
- No se realizarán reembolsos en caso de no presentarse o abandonar la ruta.
- La agencia proporciona guías, porteadores y comidas según el paquete.
- El material perdido debe pagarse (p. ej., bastón = 40 $, manta = 5 $).
- No se incluye el alquiler de caballos para la Montaña Arcoíris o el lago Humantay; los pasajeros lo organizan bajo su propia responsabilidad.
- Los retrasos debidos al clima, huelgas u otros casos de fuerza mayor no son responsabilidad de la agencia, pero le ayudaremos a cambiar la reserva si es posible.
Responsabilidades de la agencia
- Magic Experiences Peru Travel se compromete a ofrecer un servicio de calidad, de conformidad con el artículo 28 de la Ley de Turismo n.º 29408.
- No nos hacemos responsables de los retrasos debidos a documentos de viaje inválidos o faltantes.
- Las reservas implican la aceptación de los riesgos asociados a los viajes de aventura.
- Nos esforzamos por ofrecer experiencias de viaje de alta calidad y sin contratiempos.
Marco jurídico
- Constitución del Perú (1993): Garantiza la libertad contractual, los derechos de propiedad y la protección frente a actos arbitrarios.
- Ley General de Turismo n.º 29408: Regula los servicios turísticos y las responsabilidades de las agencias, en particular el artículo 28 sobre normas de calidad.
- Código Civil del Perú (1984): Abarca el cumplimiento de los contratos, la responsabilidad por incumplimiento y las responsabilidades civiles.
Terms and Conditions of Reservation
Magic Experience Peru Travel thanks you for your preference, rest assured, we will make your trip the best experience of your life. It is important to mention that to achieve a fraternal relationship between Magic Experience Peru TRAVEL and you, it is vital to consider and accept the policies, terms, and conditions of our offered services. Therefore, we ask you to please read each item described carefully.
By making a reservation through our website, by email, or in person, you acknowledge and accept these terms and conditions. Any participation in our services will be considered as acceptance of this agreement.
Scope of Our Service
Our system displays all the information about the services offered but not their availability. When a reservation is made, you will immediately receive an automatic notification with a copy of the registered data. Within no more than 48 hours, one of our advisors will contact you via email to confirm the status of your reservation, depending on the availability of the requested service. Passengers are responsible for providing their email and contact numbers correctly. If passengers do not receive the confirmation email within the established period, they should contact Magic Experience Peru Travel.
Prices of Programs and Services
- All rates are expressed in US dollars and Peruvian soles and do not include the 18% VAT applicable to Peruvians and foreign residents in Peru (exempt for foreigners).
- Published rates are not valid for holidays, festive days, or long weekends unless explicitly stated.
- All transportation rates are subject to change and space availability to be confirmed on the day the reservation is made. This available rate will be sent via email by one of our advisors.
Reservations, Payments, and Deposits | Tours
- To confirm the reservation, we must have received your payment for the contracted services or the equivalent deposit of 30% + 5.5% for international interbank transfer of the total of your acquired package.
- The reservation will be confirmed when one of our advisors informs you through an email or the issuance of the service voucher showing the confirmed status and the corresponding confirmation code.
- Payments or guarantee deposits must be made through our online system or, failing that, to the company’s bank accounts.
- The passenger will be contacted by the Tour Operator at the destination, who must identify themselves with their passport or identity document and pay their balance in cash (if any) to start the provision of the tourist services. Magic Experience Peru Travel will provide the client with the data of the operator and guide in charge before the start of any contracted tourist activity.
- It is the passenger’s responsibility to indicate their arrival and departure data well in advance.
- If the passenger requires pick-up from a specific location different from the one published in the itinerary, it must be coordinated in advance with Magic Experience Peru Travel to check for additional charges.
- If you purchase a tourist package with transportation, the passenger must arrive in advance at the time indicated for check-in at the bus company’s boarding station or at the airport, to collect their boarding card or ticket and check in. The company is not responsible if the passenger loses the ticket due to reasons beyond the company’s control, such as delays, queue delays, not checking in, or others.
- Every reservation of tickets is personal and non-transferable, not endorsable, and non-refundable. They are also subject to the transport company’s cancellation policies.
- All tours are subject to the weather factor. In case there are weather interferences in carrying out the contracted tourist service, the conditions of each service will apply (in no case is there a refund).
- Once the client has received their confirmation by email or any other means of communication, they have a period of no more than 48 hours after receiving it to make any observations. It is understood that if the client has not made observations in that period or has already started to enjoy the contracted services, the company assumes conformity on their part.
- It is the client’s responsibility to pay the advance or balances of the contracted service within the deadlines established by Magic Experience Peru Travel. Failure to comply with them, the company reserves the right to cancel the reservation without refunds.
- In case the final payment is not made, Magic Experience Peru Travel will have the authority to cancel the tour without prior notice and proceed before the corresponding authorities for damages and losses, according to what is established by Art. 1331 of the Peruvian Civil Code, in agreement with Art. 1341 of the same legal body. It is important to note that transaction expenses are covered by the client and are not included in our tour prices.
Cancellation, Rescheduling, and Refund Policies
- For any cancellation by the client within 45 days or less of the start date of the contracted service, a penalty of 100% will be applied.
- Failure to show up on the specified day and time for the provision of the contracted service will result in a 100% penalty.
- For any cancellation by the client occurring between 70 and 45 days prior to the start date of the service, a penalty of 50% of the program value plus US $25 in administrative fees per passenger will be applied.
- For any cancellation by the client occurring between 90 and 70 days prior to the start date of the service, a penalty of US $25 in administrative fees per passenger will be applied.
- For any rescheduling by the client within 45 days or less of the start date of the contracted service, the request will be accepted provided the client has no outstanding balances to pay, the involved third-party provider allows it, and there is no fare difference for the new rescheduling date.
- Refunds will only be effective when requested by the client more than 90 days before the start date of the contracted service, or when the company is unable to provide the contracted service. In the latter case, the company will not pay more than 100% of the amount paid by the client. Refunds will be provided within a period of not less than 30 business days and not more than 120 business days, deducting transaction costs if any.
- For any of the cases (cancellation, rescheduling, and refunds), when a contracted service is operated by a third party and their penalties are greater than those indicated in this document, the penalties of the third-party operator will apply.
- In the event that the passenger decides not to complete the reception of any contracted service, the difference will not be refundable.
Documentation
- Passengers must carry a valid passport or travel document according to their nationality, as legally required by Peru.
- Passengers hiring our services as non-resident foreigners in Peru must send a copy of their immigration stamp with the date of entry into the country. This date must not exceed the number of days allowed by current regulations for exemption from IGV (General Sales Tax) payment; otherwise, they must pay the IGV on the total value of the contracted service.
- Family groups with children must carry their passport or national ID. If traveling with only one parent or a legal guardian, a notarized permission letter from the parents is required. If payment has been made and this documentation is not presented, the service will not be provided, and a penalty of 100% will be applied.
Responsibility and Obligation
- Our obligation for services not provided due to negligence by Magic Experience Peru Travel or our staff is limited to the actual cost of the omitted services and excludes all consequential or indirect costs.
- In such an event, Magic Experience Peru Travel will make every effort to provide alternative arrangements of equal or lesser value, subject to availability.
- Clients accept that Magic Experience Peru Travel is not responsible for non-provision of services in cases of adverse weather conditions or natural disasters that cannot be foreseen. Likewise, there will be no responsibility in cases of political movements, accidents, declaration of state of emergency, border closures, strikes, or any other public act beyond the control of Magic Experience Peru Travel that could not be foreseen. In these cases, the value of the contracted service will not be refundable.
- The passenger accepts that Magic Experience Peru Travel acts as an intermediary for tourist service companies and has no obligation or responsibility for loss, damage, or injury related to services and accommodations provided by railways, land transportation companies, local tourism companies, tour operators, steamship companies, airlines, adventure sports, hotels, and accommodation providers. All these services operate under the laws of the country, subject to regulations provided by the relevant authorities.
- Magic Experience Peru Travel will provide the passenger with all e-tickets and/or booking confirmations via the passenger’s email provided in the booking form.
- The services provided through this system are intangible; therefore, if passengers for any reason do not use the services at the scheduled date and time, they will assume the responsibility for the total costs of these services.
Payment Methods
- The company accepts Visa, MasterCard, American Express, and Diners Club credit, debit, and pre-paid cards.
- The company accepts deposits for cash payments into bank accounts in Peru and through Western Union or Money Gram agents abroad.
- For payments from abroad in cash through banks or remittance agents, the customer assumes the transaction cost.
- When the customer pays with a card and in a currency different from the quoted currency, they will assume the differences due to the exchange rate applied by their bank.
- For cash payments, transfers, and/or bank deposits in a currency different from the quoted currency, the customer accepts the exchange rate of Magic Experience Peru Travel.
- In case the customer makes a payment with a Magic Experience Peru Travel card, the company reserves the right to request a copy or photo of the card used for the payment showing only the following information: first four digits, last four digits, and cardholder’s name; additionally, the passport or national ID of the cardholder to prevent fraudulent operations. If the cardholder is not part of the travel group, they must send a signed email letter authorizing the charge to their card.
Regarding Loss of Belongings
- During your tour or excursion with Magic Experience Peru TRAVEL, we will not be responsible for the loss of your belongings, thefts, or damage to luggage. To prevent this, we strongly urge you to be attentive to all your belongings during the tours or excursions offered by our company.
Regarding Pickups
- The pickup time will be determined in the program; the tourist must be ready and waiting in the hotel lobby. If not ready at the established time, the agency will not be responsible for delays and/or abandonment by the transport, as this is a scheduled time.
- If the tourist is found to be intoxicated, the agency has the right to cancel and not refund the payment for the service.
Regarding Hotels
The company reserves the right to substitute hotels of the same category in the tourist packages it offers, due to the availability of hotels in Peru, in accordance with Article 1277 of the Current Peruvian Civil Code.
- Cancellation of hotel reservations within 72 hours will be considered a NO SHOW, and unfortunately, it is non-refundable. (for 2-star and 3-star hotels), this applies to individual rooms.
- In the case of groups larger than 6 passengers, a NO SHOW is considered 30 days prior to the check-in date.
- Cancellation of hotel reservations within 20 days prior to the start of the tours will incur a charge of 70% of the total reservation (for 3-star and 2-star hotels) (another category applies NO SHOW and unfortunately is non-refundable).
- Cancellation of hotel reservations more than 21 days in advance will be refunded at 95% (for 3-star and 2-star hotels), (if the hotel is of another category, a charge of 50% will be made).
- Changes in accommodations are subject to the availability of the hotels.
- Please be aware that you must check out of the hotel if you are scheduled to stay in a different hotel the following day. (If you do not check out, unfortunately, you will have to bear the cost of the room).
Regarding Flights
- Domestic flights within Peru: Refunds are subject to fines and charges according to the conditions of the purchased fare. Medium fare: allows a personal item (backpack or bag measuring 25x35x45 cm) + 23 kg suitcase for checked luggage with a linear measurement of 153 cm.
- In the event of closure of Jorge Chavez International Airport in Lima, Cusco, Juliaca, or Arequipa due to air accidents, strikes or confirmed shutdowns, weather factors, and/or rescheduling by the same airline, the flight will be automatically rescheduled to another date or time according to availability free of charge with your sales executive.
- If the passenger wishes to reschedule the flight, it is subject to the availability of the same or higher fare (they must indicate their new travel date to verify the fare difference), applying a fare difference charge, a penalty of 30 USD, and a non-refundable reissuance fee of $16 per passenger.
- In case of group booking – subject to each airline’s (Sky or Latam) penalty. Requirements for rescheduling: pay the fare difference and penalty within the established year (subject to changes by the airline). Confirm by email the reconfirmation of the entire group, providing the exact dates of international flight rescheduling. Make this communication before the travel date, as it would be considered a no-show on the domestic flight if the change procedure is not done before the travel date.
- NOTE: The travel agency Magic Experiences commits to not altering the program and to provide the cost paid based on passengers, including both the advance and the corresponding balance of the purchased package.
- TIP: In the case of flights, name changes or endorsements to another passenger are possible, but a penalty of 16 USD + a reissuance fee of 10 USD must be paid.
- In case of group booking – subject to each airline’s (Sky or Latam) penalty.
- International flights: if the passenger purchases an international flight, we as an agency will assist in managing the corresponding changes, according to each airline’s policies, if the flight change cannot be executed (the agency does not assume responsibility for the purchased international flight).
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Regarding the Decentralized Directorate of Culture (Machupicchu Ticket):
- This entity is responsible for generating entrance tickets to the different Machupicchu routes, and Article 15 of its regulations states the following: The entrance ticket is only valid for the date it was purchased, and changes in date or ticket holder name are not allowed. Exceptionally, only the passport number can be changed. The DDC-Cusco will not issue refunds or returns except in force majeure situations that prevent visitors’ arrival at the entrance to the Llaqta of Machupicchu (subject to availability).
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Regarding Peru Rail (Tourist Trains):
- This entity is responsible for generating train tickets with different routes, according to its regulations, it states the following: If the modification is for another date and in the same service or a service with a lower fare, a 10% administrative fee will be charged, without refund for the fare difference, except for cases substantiated by COVID19.
- Changes are allowed to be made 48 hours before the travel date. (these changes are made in person at offices; offices are closed on Sundays and holidays, making it complicated to make changes on these days)
- Inform us in advance of any updates or special requests so that we can organize them.
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Regarding Tours – Trekking
- Full-day trekking tours that do not include an entrance ticket to Machu Picchu, Inca Trail, train tickets, or bus tickets are fully refundable up to 96 hours before the departure date.
- In case the trekking is multi-day, unfortunately, you will have to cover the operational expenses of the already reserved services.
- Cancellations within 72 hours are considered a no-show, are non-refundable as all services are already scheduled, this applies to all tours and trekkings.
- The equipment provided is the responsibility of the passenger, in case of loss they must assume the cost (1 stick = 40.00 USD, 1 blanket = 5.00 USD)
- Magic experiences Peru does not offer saddle horse service on the mountain of colors and Humantay lagoon routes; therefore, if you wish to hire them, it will be at the passenger’s responsibility.
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Regarding the Inca Trail
- The Inca Trail is considered part of the Adventure tourism category and is subject to governmental restrictions for its maintenance and protection. Therefore, it is necessary to take into account the following conditions:
- Reservations must be made after checking the availability of spaces for the probable start date of the service.
- The entrance ticket to the Inca Trail network includes access to MACHU PICCHU, which is considered personal and non-transferable, valid only for the specified dates. For its use, you must present this document in addition to your passport and/or personal identification, as well as an updated ISIC card if you are eligible for a student discount.
- Cancellations or annulments are accepted, but do not generate a monetary refund (as per the regulations of the governmental entity). They can be communicated via telephone, e-mail, or directly at the office. Upon request, the company can only enable your access to Machu Picchu for the scheduled day of arrival, as well as provide your return train ticket for the initially scheduled date. This is also applicable in case of the tourist’s absence at the start of the service.
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Regarding the Inca Trail:
- The Inca Trail is categorized under Adventure tourism and is subject to governmental restrictions for its maintenance and protection. It’s essential to consider the following conditions:
- Reservations must be made after confirming space availability for the desired start date.
- The entrance ticket to the Inca Trail network includes access to MACHU PICCHU. This ticket is personal, non-transferable, and valid only for the specified dates. To use it, you must present the ticket along with your passport and/or personal identification, as well as an updated ISIC card if you’re eligible for a student discount.
- Cancellations or annulments are accepted but do not result in a monetary refund (as per government regulations). They can be made via telephone, email, or directly at the office. The company can only arrange your entry to Machu Picchu for the scheduled arrival day and provide your return train ticket for the initially scheduled date. This applies also if the tourist is absent at the service’s start.
Conditions During the Trek:
- The treks will take place on scheduled dates and times.
- The Agency is not responsible for delays or alterations in the program due to climatic factors, landslides, strikes, mobilizations, or other events that disrupt the itinerary or established times.
Client Responsibility:
- The agency is not liable for accidents, damage, illnesses, death, delays, etc., encountered during the trip. This includes issues arising from acts of war, force majeure, strikes, weather conditions, earthquakes, political situations, etc., that lead to cancellations, changes, or delays.
- The client assumes all additional expenses caused by these situations.
- The agency is not responsible for the loss of flights, accommodation, or trips due to the aforementioned factors.
- The agency reserves the right to cancel or modify the scheduled itinerary for improved service delivery or traveler safety.
- Passengers are responsible for having appropriate documentation (passports, visas, travel insurance, vaccinations, vouchers, etc.).
Our Responsibilities:
MAGIC EXPERIENCE PERU TRAVEL is not responsible for delays or expenses due to improper, expired, or lacking travel documents.
MAGIC EXPERIENCE PERU TRAVEL commits to providing services as per tourist requirements and quality standards, in line with Art. 28 of the General Tourism Law No. 29408.
- Reservations are accepted with an understanding of the potential risks inherent in traditional and adventure tours. Organizational perfection may be affected by factors beyond our control.
- The company strives to provide its services diligently for a flawless travel experience.
Regarding Minors:
- In all programs, unless stated otherwise, the maximum age for a child is 11 years and 11 months. Those over 12 are considered adults and subject to adult rates.
Regarding Travel Insurance:
We strongly recommend obtaining travel insurance covering accidents, medical expenses, emergency repatriation, including air rescue or air ambulance.
Your insurance should also cover tour cancellations and lost luggage. You can send us a scanned copy of your policy or entrust a copy to a reliable family member or friend.
Legal Basis:
Very Important (Recommendations):
- We strongly suggest acclimatizing at high altitudes (above 3000 meters, in Cusco or another high-altitude city) for 2 or 3 days before starting the tour to minimize altitude sickness. Help your body adjust by drinking plenty of fluids, adding a little more sugar to your drinks, eating carbohydrate-rich foods, avoiding tobacco and alcohol, and drinking coca tea.
- Inform us of any allergies, medical conditions, passenger characteristics, dietary preferences, etc. Please consult your doctor for any additional medication prescriptions.
- By confirming your reservation, you fully accept our policies, terms, and conditions.
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